If you have a question or remark about your order, feel free to email us at orders [at] velvetmusic.nl. For now this is the only way to contact the customer service directly. There's no one in the office during the weekends, but other than that we'll always try to answer you within 24 hours of your query.
Nieuwe Rijn 34
2312 JE LEIDEN
Our emailaddress is orders [at] velvetmusic.nl.